The UPS Store is seeking a friendly and motivated individual to join our team as a Customer Service Associate. The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.RESPONSIBILITIESGreeting and welcoming customers with a positive attitudePackage, label, and process shipments using UPS and other carrier systems, ensuring accurate documentation and adherence to shipping guidelines.Provide printing services, including photocopying, binding, laminating, and creating custom prints, while ensuring high-quality output.Operating cash registers and managing transactionsMaintaining a clean and organized store environmentCollaborating with team members to ensure smooth store operationsAnswering phone calls and responding to emailsProviding customers with product and service informationDelivers outstanding customer service to walk-in customers and telephone inquiriesTakes action to learn all product and service offerings, alternative solutions, and industry trendsOperates all equipment, software, and devices in an expert fashion and is willing to teach othersMaintain a clean and organized workspace, including shelves, displays, and product offerings.Perform general cleaning duties, including sweeping, mopping, dusting, and maintaining the overall cleanliness of the store.Performs other duties as assignedQUALIFICATIONSStrong computer skills,Including Microsoft Office and Adobe SuitesOutstanding phone skillsStrong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 50+ poundsPrior experience in customer service or retail preferredAbility to work in a fast-paced environmentMust have good hygiene and be committed to maintaining a clean and safe work environment for all team members and customers.Knowledge of UPS shipping methods and software is a plusMust be able to clear a background check as a condition of employment.Active notary license and Live scan rolling certificate is required (candidates without a live scan certificate or notary license may be eligible for full reimbursement)
