Remote Status: On-Site
Position Overview: Outreach Case Managers II will be part of the Anaheim Community Care Response Team responding to 9-1-1 and Anaheim Anytime calls for service for people experiencing homelessness and mental health concerns. Case Managers (CMs) will be part of community teams alongside Social Workers, Drug and Alcohol Counselors, Psych Techs, and other professionals offering care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.
CMs provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net's services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.
CMs offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net's programs follow Housing First and Harm Reduction service models.
Main Work Location: Reports daily to the Anaheim office to be dispatched to field work throughout Whittier.
Work Environment and Expected Hours: This position works five days per week, 8 hours each shift.
Schedule: Monday - Friday (7:00 am - 3:30 pm)
Please note: While this job posting is for an opening we currently have in the City mentioned above, we are responsive to the needs of our clients and funders, and therefore the person in this position may be transferred to neighboring locations as needed.
Requirements:
1 year of case management experience with City Net's target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking)
Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report
Upbeat passion for ending homelessness
Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
Empathetic, self-motivated, flexible, dynamic personality
Experience cultivating and maintaining productive, professional relationships with various stakeholders
Understanding of the importance of quality and timely data collection and reporting
Excellent professional boundaries
Professional verbal and written communication skills (English)
Strong interpersonal, analytical, and time management skills
Effective and professional networking and relationship management skills
Ability to work independently and as part of a team
Ability to work flexible hours including evenings and weekends
Proficiency in PCs and Microsoft Office Suite
Ability to accomplish goals and produce valuable results with minimal supervision
Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
Ability to work well with people from diverse backgrounds with varying degrees of experience
This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule
Must be authorized to work in the United States for any employer
Constantly works in outdoor weather conditions
Frequently moves about inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
Frequently ascends/descends stairs, hills, and underpasses to access clients
Frequently position self to communicate effectively with clients sitting or lying on the ground
Must be able to traverse rough outdoor terrain at least 2/3 of the time
Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
Nice to Have:
Experience and homelessness services professional contacts in Los Angeles County and surrounding areas
Spanish Fluency
Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.
Bachelor's degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field
Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.
Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
Health insurance (City Net pays 100% of the employee premium for our baseline plan)
Paid time off
Retirement plan
401(k)
401(k) matching
Dental insurance
Vision insurance
Life insurance (Employer paid group term life and voluntary life)
Referral program
Parental leave
Professional development assistance
Employee assistance program
Wellness Reimbursement Program
Company Vehicles, iPhones, Laptops, and Tablets
Career Pathing, Raises, Recognition & Rewards
Early Earned Wage Access
Credit Union Preferred Partnership
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
Pay Range: $23.78 - $25.78 per hour
Employment Type: Full-Time
Salary: $ 23.00 25.00 Per Year
