Outbound Solutions Specialist

Job Type

Full-time

Description

At Blades of Green our Outbound Solutions Specialists (OSS) work in partnership with our technicians and inside sales teams to build relationships and provide solutions for our current clients. In addition, to making the initial contact with any new web-based prospects, the OSS team follow up on technician findings and recommendations from client properties and share the benefits of adding further property protection. Each OSS has a team of technicians that they work closely with, and together they provide the best ongoing experience for our clients.

Tasks

Answer calls and document interactions
Interact with prospects over the phone and in person to qualify their needs
Explain company services and match to identified needs
Close sales and work with routing to get the initial services scheduled
Make outbound calls to cross-sell clients
Maintain accurate and complete records of sales activities
Follow up with new clients to ensure satisfaction
Participate in occasional off-site sales and marketing events
Provide back-up for client service team
Demonstrate knowledge in basic plant, turf and general pest identification
Mentor, coach, motivate and train technician sales team
Input incoming email and text leads into the company CRM to be processed and contacted by the inside sales team
Other duties as assigned by management
Key Performance Indicators

Close Rate/Percentages
Net Sales
Work sold in same year
Cancel rate
Discount rate
Team split sales improvement rate/percentage
Outbound sales activity (calls and texts)
Requirements

Excellent multi-tasker
Fast learner
Proficient with technology, including the Microsoft Suite
At least six months to one year of experience in a sales role

Salary Description

$19-$21/hour
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