Company Description Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.Job DescriptionThe Operations Data Analyst within our Experience Operations team is instrumental in elevating our customer service by providing data-driven insights. Leveraging expertise in data analysis, they inform Experience Leadership, optimize support strategies, and boost overall customer satisfaction. Reporting to the Sr. Director, Operations, this role is pivotal in driving efficiency and enhancing customer experience.QualificationsProven experience in data analysis and data-driven analytical problem solvingStrong proficiency in data analytics tools, with a keen ability to interpret, report, and derive meaningful insights from large data setsExcellent communication skills, with the ability to present complex, technical data findings clearly and persuasively to non-technical audiencesDemonstrated ability to collaborate effectively with cross-functional teams, fostering a data-driven culture within the organizationStrong organizational and project management skills, with the capability to manage multiple priorities and deliver timely, detail-oriented results in a fast-paced environmentBachelor's degree in a related field or equivalent experienceStrong working knowledge of Salesforce, Microsoft Office Suite, and/or related softwareExperience with statistical softwareIn your day to day, you will:Utilize advanced analytical techniques to analyze customer support data, identify trends and patterns, and provide actionable insights to improve customer experienceDevelop and maintain comprehensive reports and dashboards to monitor customer support performance metrics and Key Performance Indicators (KPIs)Maintain Quarterly Business Reviews (QBR) and Board reporting standardsWork closely with Experience leaders and customer support teams to understand data requirements and deliver meaningful insights that drive performance improvementFacilitate data-driven discussions and decision-making processes to enhance customer support strategies and operationsEstablish and refine KPIs specific to customer support, ensuring they align with organizational goals and objectivesRegularly monitor and analyze KPIs to assess the effectiveness of customer support initiatives and identify areas for improvementEmploy advanced data visualization techniques to present complex data in an understandable and impactful mannerCreate compelling presentations and reports to communicate findings and recommendations to Experience Leadership and other stakeholdersCollaborate with Quality Assurance Analysts, IT specialists, and other Experience team members to ensure seamless data integration, accurate data processing, and effective information sharingAdditional InformationDaxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:?? Flexible paid time off?? Affordable health, dental, and vision insurance options?? Monthly fitness reimbursement?? Monthly Internet Stipend?? 401(k) matching?? New-Parent Paid Leave?? 1-month paid sabbatical every 5 years?? Casual work environments?? Remote workAll your information will be kept confidential according to EEO guidelines.
