Job Description:
Expedia is seeking a qualified Online Support Representative to join our team in Dallas, Texas. As an Online Support Representative, you will be responsible for providing exceptional customer service and support to online customers. This is a full-time position at the Associate Level, requiring a minimum of 4 years of experience in a related field.
Responsibilities:1. Assist customers with online booking inquiries, modifications, and cancellations.2. Resolve customer complaints and issues in a timely and professional manner.3. Provide technical support to customers experiencing difficulties with the website or mobile app.4. Communicate effectively with customers via chat, email, or phone.5. Collaborate with other departments to address customer concerns and improve overall customer experience.6. Stay up-to-date on company policies, products, and services to provide accurate information to customers.7. Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
Requirements:1. Confident and resilient personality traits.2. Strong attention to detail and critical thinking skills.3. Excellent communication and customer service skills.4. Ability to work in a fast-paced environment and multi-task effectively.5. Experience using online booking systems and customer support software.6. Flexibility to work a variety of shifts, including weekends and holidays.7. High school diploma or equivalent required; Bachelor's degree preferred.
Benefits:- Joining Bonus- Life insurance- Parental leave
Working Environment:At Expedia, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional service to our customers while fostering an innovative and collaborative work environment.
Deadline to Apply:May 6, 2024
Equal Opportunity Statement:Expedia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
