Online Customer Support Manager

Job Description:

AutoZone is seeking an experienced Online Customer Support Manager to join our team in San Diego, California. The Online Customer Support Manager will be responsible for leading a team of customer service representatives who provide support to customers through various online channels. The ideal candidate will be driven, resourceful, and possess excellent communication skills.

Responsibilities:- Manage a team of customer service representatives to ensure a high level of customer satisfaction- Oversee all aspects of online customer support, including responding to inquiries, resolving issues, and processing orders- Develop and implement strategies to improve the efficiency and effectiveness of the online customer support team- Monitor key performance metrics and identify areas for improvement- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices in online customer support

Requirements:- 5+ years of experience in customer service or a related field- Demonstrated leadership skills and experience managing a team- Strong communication skills and the ability to effectively interact with customers and colleagues- Excellent problem-solving skills and the ability to think creatively to resolve issues- A track record of delivering results and meeting deadlines- Bachelor's degree in business, communications, or a related field preferred

Personality traits: - Driven- Resourceful

Soft skills:- Cooperation- Creativity

Benefits:- Medical coverage- Profit sharing- Remote work flexibility

Working environment:- Strive for excellence and uphold high standards in all endeavors.

Deadline to apply: ********

Equal Opportunity Statement:AutoZone is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.