Job Description:C3.ai is seeking a dedicated and independent Online Customer Service Officer to join our team in San Diego, California. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or a related field. The Online Customer Service Officer will be responsible for providing timely and effective customer support to our online users, resolving issues, answering inquiries, and ensuring a positive customer experience.
Responsibilities:- Respond to customer inquiries and issues via online channels such as email, chat, and social media- Provide technical support for online platform users- Troubleshoot and resolve customer complaints and escalate issues as needed- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to improve customer service processes and procedures- Stay up-to-date on product knowledge to effectively assist customers- Assist in creating and updating online help resources for customers- Work with cross-functional teams to address customer feedback and implement necessary changes- Utilize data to analyze customer service trends and identify areas for improvement
Requirements:- Bachelor's degree or equivalent work experience- 3+ years of experience in customer service or a related field- Excellent verbal and written communication skills- Strong problem-solving abilities and attention to detail- Ability to work independently and prioritize tasks efficiently- Experience using customer service software or online platforms- Strong time management skills and ability to work under pressure- Knowledge of online customer service best practices- Familiarity with CRM systems is a plus
Benefits:- Free food provided in the office- Disability insurance coverage- Opportunities for company-sponsored travel
Working Environment:At C3.ai, we leverage data to inform decisions and drive strategic initiatives to provide the best possible services to our customers. We foster a collaborative and innovative work environment where employees are encouraged to take ownership of their projects and make meaningful contributions to the company's success.
Deadline to Apply: May 22, 2024
Equal Opportunity Statement:C3.ai is an equal opportunity employer and we value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
