Online Customer Service Associate

Job Description:

EMCOR Group is seeking a motivated and reliable Online Customer Service Associate to join our team in Dallas, Texas. As an entry-level position, no prior experience is required, making it the perfect opportunity for driven individuals looking to launch their career in customer service. The Online Customer Service Associate will be responsible for providing exceptional customer support through various online channels, including email, chat, and social media.

Responsibilities:1. Respond to customer inquiries and provide timely and accurate information about products or services.2. Resolve customer issues and complaints in a professional and efficient manner.3. Process orders, returns, and exchanges according to company policies.4. Maintain a high level of customer satisfaction through personalized and friendly communication.5. Collaborate with other team members to address complex customer inquiries or concerns.6. Keep detailed records of customer interactions and transactions.

Requirements:1. High school diploma or equivalent.2. Strong written and verbal communication skills.3. Excellent problem-solving abilities.4. Adaptability to changing priorities and customer needs.5. Ability to manage time effectively and prioritize tasks.6. Comfortable using various online communication tools and platforms.

Personality Traits:- Driven: Motivated to excel in a fast-paced customer service environment.- Reliable: Consistently deliver high-quality service and meet deadlines.

Soft Skills:- Adaptability: Able to adjust to new situations and challenges.- Time Management: Efficiently manage workload and tasks.

Benefits:- Life insurance coverage- Travel and spending expenses reimbursement- Remote work flexibility

Working Environment:At EMCOR Group, we prioritize employee well-being through health and wellness initiatives. Our goal is to create a supportive and inclusive work environment where every team member can thrive and grow professionally.

Equal Opportunity Statement:EMCOR Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply today to join our team and embark on a rewarding career in online customer service.

Deadline to Apply: ******** How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.