Online Customer Care Specialist

Job Description:

We are looking for a resourceful and passionate Online Customer Care Specialist to join our team at Netskope in Fort Worth, Texas. As an Associate Level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities:- Respond to customer inquiries and provide support via online chat, email, and phone- Resolve customer issues and complaints in a timely and professional manner- Conduct research to identify customer needs and provide solutions- Work closely with other teams to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on company products, services, and policies- Collaborate with management to improve customer care processes and procedures- Provide feedback and suggestions for improving customer satisfaction

Requirements:- Strong communication skills, both written and verbal- Excellent research skills to quickly find information and solutions- Ability to work efficiently in a fast-paced environment- Customer-focused mindset with a passion for helping others- Proficiency in Microsoft Office and customer service software- Ability to multitask and prioritize workload- Experience in online customer care is a plus

Benefits:- Dental insurance- Company transportation- Paid sick leave

Working Environment:Join Netskope and be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a dynamic team and make a real impact on the customer experience.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement:Netskope is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.