Job Description:
Ashland is seeking a reliable and resilient Online Contact Center Officer to join our team in San Jose, California. This is a part-time position at the Associate level, requiring at least 4 years of experience in a similar role. As an Online Contact Center Officer, you will be responsible for managing online customer inquiries, providing accurate information, resolving issues, and ensuring customer satisfaction.
Responsibilities:1. Respond to online customer inquiries in a timely and professional manner.2. Provide accurate information about products, services, and policies.3. Resolve customer issues and complaints effectively.4. Collaborate with other team members to enhance the overall customer experience.5. Monitor online communication channels and address any potential issues or trends.6. Maintain a positive and cooperative attitude towards customers and colleagues.7. Utilize people management skills to build strong relationships with customers.
Requirements:1. At least 4 years of experience in a customer service or contact center role.2. Strong communication skills and attention to detail.3. Ability to work independently and as part of a team.4. Reliable and resilient personality traits.5. Proficiency in computer applications and online communication tools.6. Cooperativeness and people management soft skills.7. Ability to adapt to a fast-paced and changing environment.
Benefits:1. Profit sharing opportunities.2. Vision insurance coverage.3. Travel and spending expenses reimbursement.
Working Environment:At Ashland, we thrive in a culture that embraces change and responds resiliently to challenges. As an Online Contact Center Officer, you will have the opportunity to grow and develop within a dynamic and supportive team environment.
Equal Opportunity Statement:Ashland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: May 23, 2024. Apply now to join our team in providing exceptional customer service online!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
