Job Description:
Valero Energy is seeking a passionate and driven Online Client Support Representative to join our team in Dallas, Texas. As an Associate level position, the ideal candidate will have at least 3 years of experience in a similar role. The Online Client Support Representative will be responsible for providing top-notch customer service to our clients through various online platforms.
Responsibilities:- Communicate with clients through live chat, email, and social media platforms- Address client inquiries, concerns, and feedback in a timely and professional manner- Provide support and guidance to clients on using our online services and products- Troubleshoot technical issues and escalate to the appropriate team when necessary- Build strong relationships with clients to ensure their satisfaction and loyalty- Collaborate with the sales and marketing teams to improve the client experience- Stay up-to-date on industry trends and best practices in online client support
Requirements:- Bachelor's degree in Business Administration or related field- Excellent communication and interpersonal skills- Strong problem-solving and critical thinking skills- Ability to work well under pressure and meet deadlines- Proficiency in Microsoft Office and other online communication tools- Experience working in a fast-paced customer service environment- Knowledge of online marketing trends and strategies
Benefits:- Visa sponsorship for qualified candidates- Travel and spending expenses covered- Paid sick leave- Opportunities for growth and advancement within the company
Working Environment:At Valero Energy, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our Online Client Support Representative will have the opportunity to work with a talented and diverse team in a supportive and inclusive environment.
Deadline to Apply: May 2, 2024
Equal Opportunity Statement:Valero Energy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is inclusive and diverse, where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
