Online Client Service Specialist

Responsibilities:- Serve as the primary point of contact for clients through online platforms, including email, chat, and social media- Respond to client inquiries, concerns, and feedback in a timely and professional manner- Provide clients with accurate information about products, services, and policies- Assist clients with account management, order processing, and troubleshooting technical issues- Collaborate with other team members to ensure seamless customer service across all channels- Monitor client interactions and feedback to identify trends and suggest improvements

Requirements:- 1 year of experience in customer service or a related field- Hardworking and reliable with a positive attitude- Strong attention to detail and problem-solving skills- Ability to work independently and take initiative- Excellent communication and interpersonal skills- Leadership skills to guide clients through complex issues- Proficiency in Microsoft Office and familiarity with online communication tools- Bachelor's degree in a relevant field preferred

Benefits:- Medical coverage for part-time employees- Company-provided transportation for work-related travel- Travel and spending expenses covered for job-related activities

Working Environment:At L-3 Communications, we embrace a culture that challenges norms and encourages bold thinking. As an Online Client Service Specialist, you will have the opportunity to work in a dynamic and collaborative environment where your ideas and contributions are valued.

Equal Opportunity Statement:L-3 Communications is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.