Online Chat Support Manager

As the Online Chat Support Manager at Deere, you will be responsible for overseeing and managing our online chat support team located in Philadelphia, Pennsylvania. This part-time position requires a mid-to-senior level professional with at least 7 years of experience in customer service and support.

Responsibilities:- Manage and lead a team of online chat support representatives to provide timely and accurate assistance to customers- Monitor and evaluate chat interactions to ensure quality and adherence to company standards- Develop and implement chat support strategies to improve customer satisfaction and drive efficiency- Handle escalated customer inquiries and provide resolutions in a professional manner- Collaborate with other departments to gather feedback on customer pain points and continuously improve the chat support process- Train and onboard new chat support representatives to ensure they are equipped to provide exceptional service- Track key performance indicators and provide regular reports to upper management

Requirements:- Strong leadership skills with the ability to motivate and coach a team- Excellent time management and organizational skills- Ability to work effectively in a fast-paced environment- Prior experience in online chat support or customer service management- Proficiency in using chat support software and tools- Excellent written and verbal communication skills- Hardworking and passionate about delivering exceptional customer service

Benefits:- Employee discounts on company products- Paid overtime opportunities- Company-provided equipment for remote work

Working Environment:At Deere, you will be a part of a high-energy workplace focused on delivering impactful results. We promote a culture of collaboration, innovation, and continuous improvement.

Equal Opportunity Statement:Deere is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: April 29, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.