Instacart is seeking an experienced and motivated Online Call Center Manager to join our team in Dallas, Texas. As a part-time, Mid-to-Senior Level position, the Online Call Center Manager will be responsible for managing a team of remote customer service representatives to ensure the highest level of service and satisfaction for our customers.
Responsibilities:- Manage a team of remote customer service representatives, including hiring, training, scheduling, and performance evaluations- Develop and implement strategies to improve customer service efficiency and effectiveness- Monitor and analyze call center metrics to identify areas for improvement and implement solutions- Handle escalated customer complaints and issues in a timely and professional manner- Collaborate with other departments to ensure seamless communication and coordination- Provide guidance and support to team members to help them reach their full potential- Stay up-to-date on industry trends and best practices to continuously improve call center operations
Requirements:- 7 years of experience in a call center or customer service management role- Motivated and independent personality traits- Strong teamwork and people management skills- Excellent communication and interpersonal skills- Ability to handle multiple priorities and deadlines- Proficiency in call center software and Microsoft Office Suite- Bachelor's degree in Business Administration or related field preferred
Benefits:- Company-provided equipment- Remote work flexibility- Free food during work hours- Opportunity to work in a collaborative and empowering environment where employees are encouraged to take ownership and make impactful decisions
Equal Opportunity Statement:Instacart is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse team and providing an inclusive work environment for all employees.
Deadline to apply: June 1, 2024
If you meet the requirements and are looking for a rewarding opportunity to lead a team of dedicated customer service representatives, we encourage you to apply for the Online Call Center Manager position at Instacart in Dallas, Texas. Join us in revolutionizing the way people shop for groceries online!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
