Job Description:
GrubHub is seeking an experienced Online Call Center Manager to join our team in Austin, Texas. As a Mid-to-Senior Level professional with at least 8 years of experience in the call center industry, you will be responsible for managing our online call center operations to ensure exceptional customer service and support for our users.
Responsibilities:- Oversee the daily operations of the online call center, including managing a team of customer service representatives- Developing and implementing call center policies and procedures to improve efficiency and customer satisfaction- Monitor call center metrics and KPIs to ensure optimal performance and identify areas for improvement- Provide coaching and support to call center staff to ensure they are delivering high-quality service- Collaborate with other departments to address customer issues and escalations- Stay up-to-date on industry trends and best practices to continuously improve call center operations- Assist in recruiting, training, and onboarding new call center team members
Requirements:- Bachelor's degree in Business Administration or a related field preferred- Proven experience in call center management, with at least 8 years of experience- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Resourceful and reliable with a strong attention to detail- Ability to work in a fast-paced environment and prioritize tasks effectively- Team player with a collaborative mindset- Visa sponsorship may be available for qualified candidates- Medical coverage and gym membership benefits are included
Working Environment:At GrubHub, we strive for excellence and uphold high standards in all endeavors. We foster a culture of teamwork, respect, and continuous improvement. As an Online Call Center Manager, you will have the opportunity to make a significant impact on our customer service operations and contribute to the success of our organization.
Deadline to Apply:March 30, 2024
Equal Opportunity Statement:GrubHub is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
