Job Description:
FirstEnergy is seeking a dedicated Online Administrative Associate to join our team in Dallas, Texas. As an Associate level position, the ideal candidate will have at least 2 years of experience in administration and a passion for creating a seamless online experience for our customers.
Responsibilities:- Assist with online customer inquiries, providing exceptional customer service through various communication channels- Utilize online platforms to update and maintain customer accounts and information- Coordinate online meetings, webinars, and events, ensuring smooth logistics and user experience- Support the online team with administrative tasks such as data entry, report generation, and maintaining online databases- Collaborate with other departments to ensure online content is accurate, up-to-date, and in line with company standards- Monitor online metrics and analytics, providing insights and recommendations for improvement
Requirements:- Bachelor's degree in Business Administration or related field preferred- 2+ years of experience in administrative support, preferably in an online environment- Strong attention to detail and ability to multitask in a fast-paced environment- Excellent presentation skills with the ability to convey complex information clearly and concisely- Proficient in Microsoft Office Suite and online platforms such as CRM systems and social media- Hardworking attitude with a passion for delivering high-quality online experiences to customers- Strong organizational skills and the ability to prioritize tasks effectively
Benefits:- Dental insurance- Training & professional development opportunities- Vision insurance- Competitive salary and benefits package
Equal Opportunity Statement:FirstEnergy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Application Deadline:May 22, 2024
Join FirstEnergy and be part of a company that is continually pushing boundaries and setting industry benchmarks. Apply today to be a part of our dynamic online team in Dallas, Texas!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
