Online Account Support Assistant

Job Description:

Bank of America Corp. is seeking a part-time Online Account Support Assistant to join our team in San Diego, California. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role. We are looking for a resourceful and independent individual who possesses strong soft skills in cooperation and analysis.

Responsibilities:- Provide online account support to customers through various channels such as chat, email, and phone- Assist customers with account inquiries, troubleshooting technical issues, and resolving any concerns they may have- Collaborate with other team members to ensure a seamless customer experience- Analyze customer needs and provide tailored solutions to meet their goals- Maintain accurate records of customer interactions and transactions- Stay up-to-date on industry trends and best practices to continuously improve customer service

Requirements:- 4 years of experience in a customer service or online support role- Strong communication skills and ability to work independently- High level of cooperation and analytical thinking- Excellent problem-solving skills and attention to detail- Proficiency in Microsoft Office and other software programs- Ability to multitask and prioritize in a fast-paced environment

Benefits:- Free food provided during working hours- Relocation allowance for eligible candidates- Retirement plan options available

Working Environment:At Bank of America Corp., we prioritize understanding and empathy in all interactions. Our team is dedicated to providing exceptional customer service while fostering a positive and inclusive work environment.

Deadline to Apply:Please submit your application by April 29, 2024.

Equal Opportunity Statement:Bank of America Corp. is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.