Office Administrator

Job summary
Join our Growing Team at TLC Medical Transportation!We are a leading non-emergency medical transportation company dedicated to providing compassionate and reliable transportation services for our community.If you are looking for a rewarding career where you can make a positive impact, we invite you to apply for the position of Dispatcher/Office Coordinator!
Job seniority: entry level
Responsibilities
• Efficiently manage the scheduling and dispatching of drivers to fulfill client transportation requests in a timely and organized manner.• Act as the primary point of contact between drivers, clients, and medical facilities, maintaining clear and effective communication to ensure seamless service delivery.• Strategically plan and optimize transportation routes to minimize travel time and maximize efficiency, while ensuring the comfort and safety of our passengers.• Accurately maintain electronic records and databases of all transportation activities, including trip details, client information, and driver assignments.• Provide exceptional customer service by addressing inquiries, resolving issues, and handling complaints in a courteous and professional manner.• Assist in the billing and invoicing process, ensuring accurate records and timely submission of documents to the accounting department.• Track and monitor transportation activities in real-time to proactively address any potential delays or complications.• Work closely with drivers and other office staff to foster a collaborative and supportive work environment.
Requirements
• High school diploma or equivalent (some college education preferred).• Proven experience in dispatching, customer service, or a related administrative role.• Familiarity with transportation management software and databases is a plus.• Excellent communication and interpersonal skills.• Strong organizational and multitasking abilities to handle multiple tasks efficiently.• Detail-oriented with a focus on accuracy and data integrity.• Ability to remain calm and composed under pressure and in emergency situations.• Proficiency in using computer software, including MS Office Suite.
Benefits
• 401(k)• Flexible schedule