About NYRRNew York Road Runners (NYRR) was founded in 1958 when a small group of passionate runners vowed to bring running to the people and has grown from a local running club into the world's premier community running organization. NYRR's mission is to help and inspire through running, aiming to empower people of all ages and abilities to improve their health and well-being through the power of running and fitness.NYRR's year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life. NYRR's premier event, the famed TCS New York City Marathon, attracts the world's top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City. NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world.Headquartered in New York City, NYRR is a 501(c)(3) organization. To learn more, please visit www.nyrr.org.At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job. We understand that skills come from a variety of different backgrounds. Checking off every single requirement on our job description is not necessary to apply. If you think you are a good fit and have a passion for the work we do, please submit your application. We are eager to learn about your experience and skills! You may be the right candidate for this or other open positions.New York Road Runners is an Equal Opportunity Employer.About the DepartmentThe Strategy, Planning, Analytics, and Membership team works collaboratively with each department across the organization to support strategy formulation, growth plan execution, and project implementation. The team provides the organization with in-depth analytical support in evaluating existing operations and new business opportunities. Furthermore, they help lead and advise cross-functional project teams in executing the many action items/special projects that have been designed to help NYRR continue to reach its strategic objectives.The Membership Program looks to attract, grow, and retain a diverse and engaged running community that supports NYRR's mission to promote health and wellness through running. The team explores and develops new benefits, exclusive member-only events, and builds relationships to strengthen community ties.About the PositionThe Part-Time Membership Coordinator will report to the Director of Membership and is responsible for supporting the day-to-day operations of NYRR's Membership Program. The Coordinator will be responsible for ensuring key administrative and cross-functional priorities are executed successfully and in a timely manner. The role is also responsible for supporting projects and initiatives on and off-site. This is a hybrid role requiring 1 to 2 days in office. Job ResponsibilitiesMaintain the Membership customer service inbox, ensuring timely responses to our Members Assist with Procurement process for all Membership purchases, including support of the monthly Membership mailings and fulfillment process for new and renewed MembersAssist in the planning, logistics, outreach, and execution of Membership events, activations, and programming (in-person and virtual)Help to ideate and research Membership related opportunities to maintain a competitive and vital programMaintain the Membership database, update key metrics, and complete monthly Membership reportsHelp to coordinate focus groups, draft surveys, and other quantitative and qualitative effortsAssist with drafting documents, presentations, and meeting agendas and notesProvide support with all aspects of the Membership Marketing workflow, including but not limited to working with key stakeholders to provide content for the Member Connection newsletter, blog posts, as well as social media and web contentHelp create marketing briefs to request assets and collaterals for projects and activitiesJob Requirements:Experience:One year of experience in membership, customer relationship management, or customer service Experience in planning, executing, and organizing logistics for events and/or special projects preferredExperience in community building and runner/customer engagement preferredEducation & Certifications:Bachelor's Degree preferred, but not requiredSkills and Attributes:Excellent written and verbal communication skillsStrong attention to detailOutstanding communication and collaboration skillsExcellent organizational skills and the ability to manage multiple projects simultaneouslyCapacity to successfully and accurately execute projects in a dynamic settingProficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)Working knowledge of a CRM platform preferred (such as: Salesforce, HubSpot, Zoho)Other Requirements:Support Membership activations on-site at select NYRR events; weekdays and weekends included.Salary: $25/hourNYRR requires all employees to be vaccinated against COVID-19 unless approved for a medical or religious exemption.
