St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Member Services Specialist provides Front Desk and a facility presence to greet customers at the St. Luke's Sports Performance Centers. Communicates effectively with all customers (internal and external) to assist with the recruitment and maintenance of Sports Performance and Sports Medicine clients. Performs a variety of tasks including answering telephones, scheduling, monitoring check in and selected facility specific duties within their scope of training. ESSENTIAL FUNCTIONS: Provides outstanding Customer Service when meeting and greeting current and prospective members, sports performance and/or sports medicine clients/members.
Recruits and books memberships by dispensing information and answering questions regarding memberships, sports performance services and fees, and camp/clinic fees, via both in-person tours, virtually and over the phone, in a professional, knowledgeable, enthusiastic way.
Closely monitors member check-ins, resolving any problems with courtesy and respect.
Schedules appointments for new bookings, sports performance assessments, and program reviews.
Processes membership contracts and rentals, ensuring that all signatures and billing fields are complete and accurate.
Processes payments in the Billing systems, runs required reports, prepares all monies and paperwork for Cash Accounting.
Enters all member and participant data completely and accurately in the Membership Tracking System and required Billing systems.
Works closely with the Sports Performance Coaches and Sports Medicine Staff to ensure that every Sports Performance participant has an outstanding experience every time they use the Centers.
Maintains daily/weekly social media postings for Facebook in conjunction with the Department's Marketing Partner.
Assists Director of Sports Performance and Office Coordinator with other duties as needed.
Assists in keeping Facilities clean and tidy.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
OTHER FUNCTIONS: 1. Participates in staff meetings.
2. Other related duties as assigned.
PHYSICIAL AND SENSORY REQUIREMENTS: Sitting for up to eight hours per day, up to four hours at a time. Standing or walking for up to three hours per day, one hour at a time. Some bending, some reaching above shoulder level. Frequent fingering and handling while typing or writing. Lifting and carrying up to 25 pounds. Hearing as it applies to normal conversation and telephone use. Seeing as it relates to normal and peripheral vision.
POTENTIAL ON-THE-JOB RISKS: None.
SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE: None.
MOST COMPLEX DUTY: The ability to handle multiple customers presenting simultaneously at the Front Desk whether in person or by phone.
SUPERVISION (RECEIVED BY AND/OR GIVEN TO): Able to work independently; will receive guidance from the Coordinator/Manager and/or Director. Reports to the Director of Sports Performance.
COMMUNICATIONS: Ability to communicate effectively and appropriately with clients, staff, and the community at large. Must be able to remain calm, tactful, and even-tempered in a variety of situations.
EDUCATION: High school graduate or equivalent.
TRAINING AND EXPERIENCE: High-energy individual with an appreciation for the sports performance field.
Outstanding customer service skills required.
Excellent communication skills required.
Must have proficient computer skills.
Organized and detail-oriented.
CPR certification required.
Entry-level understanding of equipment and training programs
WORK SCHEDULE: Day, evening, and weekend hours based on the needs of the department.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
