You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.WHO WE ARE:Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 16,000 restaurants globally.Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.ABOUT THE ROLE:Resy is looking to hire a Manager, Restaurant Partnerships role.The primary functions of this role are to ensure we provide and deliver value for our partners, to propel market growth for the business, and to empower and support the professional development of our teams.?Managers coach and course-correct as necessary to ensure that each member of the Restaurant Success team is delivering at a high level. Actionable consultancy and advisement to both internal stakeholders and our partners encourages engagement and adoption across markets.?Managers maintain strong lines of communication and visibility with our in-market representation, and offer guidance on strategy in nurturing a proactive & targeted engagement model and advocacy across our book of business. This helps sustain and propel the company mission of securing the best restaurants in our most strategic markets, and ensures that our Customer Success mission remains on track to raise the standard of hospitality.?Managers balance their time between market strategy, professional development, and deepening their contributions to the business unit through knowledge share, cross-functional collaborations, and process evolution. Balancing the business needs will require excellent time management, a deep understanding of operations and business assessment, an analytical perspective, and exceptional communication skills. The?Manager?need to engage with executive-level stakeholders and be competent in producing actionable deliverables in a proactive manner, both internally and externally; managing down, across, and up.?Managers drive the development of talent through ensuring individuals have clear goals with a defined path to attainment, and the provision of consistent and timely feedback. This will also include management of performance issues.?These high levels of communication will allow the?Manager?to showcase their deep understanding of data analysis and to position themselves as a thought leader for our teams and our business unit.?Managers are a reliable resource to their team and work closely with cross-functional stakeholders across the organization, particularly with the Revenue, Product, Data, Access, and Marketing teams.?Though listed as hybrid/virtual, it is preferred that candidates?are?located in?Miami, FL, must have access to reliable transportation, and will be expected to travel across state lines into priority cities within their remit around 10% of the time.WHAT YOU'LL DO: ·Identify and communicate changes in customer expectations, values, desired outcomes, and market trends·Strategize on effective Success Plans with stakeholders - use SMART formula·Coach and reinforce a Proactive >Predictive relationship management model·Reinforce competitive analysis and objection handling·Lead and work with a team 4-8 Restaurant Success Managers to develop their targeted skillsetsand deliver positive partner outcomes·Support Priority Market growth, retention,and stability·Ensure timely successful colleague ramp·Prepare and deliver performance updates to a variety of internal audiences?·Serve as the Voice of the Customer to the companyWHO YOU ARE:·5+ years in a customer-facing or?-experience team management role·Excellent written and verbal communications?·Exceptional organization and time-management are critical to this role?·Proficiency with data analysis required (i.e.?Looker, Tableau, Excel)?·Restaurant or Hospitality experience?required·Experience with?Salesforce,?MS Office Suite,?iOS, Atlassian, Gainsight a huge plusSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
