Position: Crossroads IT Support Duration: 1 Year Location: Montgomery, Alabama (Onsite from Day 1) Skills Required: The candidate must understand and interpret software requirements and know the process transformation of business rules into detailed documentation and validate through Crossroads system functionality. This individual must be able to learn current software systems and tools and technologies as they relate to the WIC Crossroads project. The successful candidate must have the ability to understand system requirements and assist with documentation including detailed design and program specifications using the MS Office Suite. Work on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system. May coach more junior staff. Ability to write adhoc queries (complex and simple) using MS SQL Server tools for data research and data update validation. Ability to conduct quality assurance testing for completed tasks and unit acceptance testing for system changes, as well as, review and analyze test results for accuracy. Ability to develop or modify software utilities and programs using VB.NET or C#.NET to support the WIC program. Ability to write complex SQL Server reports for data validation and WIC program use. Create, execute, and revise software test plans, procedures, and scenarios as needed. Troubleshoot Crossroads user reported issues, determine solutions for resolving, develop appropriate documentation, and report issues to vendor as needed. Ability to understand and document business requirements for requested changes, as well as, review and interpret vendor documentation for accuracy. Ability to communicate well with all levels of staff. Good communication skills and attention to detail are essential to this position. Good organization skills and the ability to work on deadlines are a must. Ability to work independently and as a valued team member. Skills Preferred: Knowledge of and experience with the Women, Infants and Children (WIC) program is desirable. Some knowledge and experience with automated defect tracking and testing tools are desired. The ability to assist with trouble shooting and resolving problems using Software Quality Assurance processes and standards is also desired. In addition, the ability to work independently to generate SQL queries for research, creating SQL Server Reports, and conducting quality assurance and unit testing are desired. Experience Required: Minimum 4 years of experience in Applications Development and Support to include programming/systems analysis experience and SQL experience. Education Required: Minimum Bachelor's degree from an accredited four-year college or university in Computer Science, Math, Information Technology or a related field, including 2 courses in programming
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