Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers flexible working hours, a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.
We are seeking a qualified IT Manager to oversee the management and coordination of our company's information technology infrastructure. The successful candidate will be responsible for managing our technical support team, implementing new technologies, maintaining network security, and ensuring the smooth operation of all IT systems.
Responsibilities
Manage and oversee the day-to-day operations of the technical support department, including infrastructure and systems.
Lead a team of technical support, providing guidance, support, and mentorship.
Refine IT policies and procedures to ensure the security and integrity of company data.
Evaluate and recommend new technologies to improve efficiency and productivity.
Oversee the deployment, monitoring, maintenance, and support of all employee hardware and software.
Ensure compliance with regulatory requirements and industry best practices for data security and privacy.
Develop and maintain disaster recovery and business continuity plans.
Provide technical support and troubleshooting for employees.
Stay up-to-date with advancements in technology and industry trends.
Qualifications
Degree in Information Technology or a related field.
Minimum of 5 years of experience in IT management or a similar role.
Proven experience leading and managing IT teams.
In-depth knowledge of networking, hardware, and software systems.
Strong understanding of information security principles and best practices.
Excellent organization, communication and interpersonal skills.
Experience in configuring and securing Microsoft cloud technologies including Office 365, Azure, and Entra ID
Ability to manage multiple projects and priorities in a fast-paced environment.
Relevant industry certifications are a plus.
Join Us
This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Company benefits designed for you:
Generous Paid time off.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn, and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we've received for our diversity efforts.
Health, Dental, Vision, Disability, Cancer, Accident, Life Insurance.
When you join Palco, you are engaged in creating the future - both our company's, the people we serve, and your own.
We understand that our success is directly related to the success of our team. We strive to create a culture where you can:
Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.
Experience work/life balance.
Feel value and a greater purpose through the work you do.
Palco, Inc. is an Equal Employment Opportunity (
EEO
) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis.
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