Eaton's Electrical division is currently seeking an Inside Account Manager to work out of our Worcester, MA location.
The expected annual salary range for this role is $71,591 - $105,000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.
ESSENTIAL FUNCTIONS:
Provide product and order management support ensuring customer satisfaction, value and business growth
Collaborate cross functionally to ensure on time delivery of customer order requirements
Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
Maintain Finese Daily Support
Other duties as assigned
Qualifications:
Basic Qualifications:
Bachelor's degree from an accredited college required
Minimum of 2 years' experience in Customer Service/Inside Account Support
Legally authorized to work in the United States without company sponsorship now or in the future
Relocation assistance is not available for this position (only candidates within 50 mile radius of Worcester, MA considered) Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
Key enterprise account support
Critical thinking skills
experience in Microsoft Office applications (particularly Outlook, Word & Excel)
Knowledge of AS400, Lotus Notes, and CRM software
Technical Degree
Strong presentation and training skills
Excel expertise
Skills:
Position Criteria:
Excellent verbal and written communication skills
Outstanding interpersonal skills with the ability to work with all levels within the organization
Establishes strong internal and external customer relationships
Maintains a positive attitude under stress and time constraints
Ability to adapt to change, to maintain a positive attitude in a stressful work environment
Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
Computer skills including knowledge of Microsoft Office applications
Ability to take direction, work both independently, and as part of a team
Mechanical aptitude to understand product applications at end user level
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We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at ******** to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf)
for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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