Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Reporting directly to the Area Managing Director, the Hotel Manager assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards.
Works closely with the other Executive Committee members to ensure all financial, service standards and employee relation goals are met. Participates in the hiring, training, scheduling, reviewing, and disciplining of all staff with the support of their operations management team. Coordinates, supervises, and directs all aspects of the operation with the support of department heads and assistant managers. Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service. Must be compliant with Forbes Four Star Standards. Directs property operation in Area Managing Director's absence. Maintains close communication with the Managing Director and other department/division heads. Recommends programs for the motivation and development of staff. Assists in developing annual budget and action plans, including annual objectives. Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required. Conducts daily review of hotel operations with Department Heads. Attends hotel operational meetings, rooms and food & beverage departmental meetings, and associate-related events. Reviews annual objectives composed by department heads and monitors progress to completion over the coming year • Position requires a minimum of five years progressive Senior Leadership experience, with at least two of these years in an Executive Committee position. Must have experience in all areas of Hotel Operations, to include Rooms and Food & Beverage, preferably in an upscale hotel.
• College degree required
• Exceptional management skills with a proven track record in mentoring/leading a successful team
• Ability to budget and forecast productivities and direct expenses
• Ability to establish and maintain relationships with vendors, community, and organizations
• Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
• Mastery level understanding of forecasting, scheduling, payroll, associate relation matters, service recovery, budgeting, managing inventories, cost control, daily reviews and analysis of operating results required
