Natural Retreats is hiring a full-time Guest Services Coordinator to join our Park City, UT team! The Guest Services Coordinator functions as one of the primary interfaces with all guests upon arrival. This position will address guest requests throughout their stay, and will ensure that all guests have accurate information and all homes are guest ready. Come join the best luxury vacation rental management company!
Compensation: $21 - $23 per hour dependent upon experience. BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums !
15 vacation days 9 holidays 7 sick days 5 NR Days with a $1,500 allowance to book a NR vacation home! Maternity AND Paternity Leave Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) Dental Vision Flexible Spending Accounts (medical and dependent care) 401K retirement plan options with 3.5% company match Short and Long Term Disability Insurance (100% company paid) Basic Life Insurance Policy of $50,000 (100% company paid) Supplemental Life Insurance (Employee, Spouse, Child) Cell phone ESSENTIAL FUNCTIONS: To be a brand ambassador, promoting Park City Natural Retreats and all NR locations and services to guests and colleagues alike
Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure
Communicate with guests and owners on the phone and electronically
Perform scheduled contacts for guests and continual reach out to our guests before, during and after their stay
Schedule all arrangements for guests with preferred vendors and prepare check-in packets for arrivals
Perform complete Home Inspections prior to guest arrival to ensure accommodation is prepared to Natural Retreats' standards and be responsible for processing work orders for maintenance and housekeeping issues and follow through that all work orders are
Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Services Manager and the General Manager to rectify any issues encountered
Assist with the general administration of the office and other duties assigned by management
Responsible for reporting of guest incidental charges (lost keys, phone use, deliveries, etc.) to the Guest Services Manager
Responsible for detailed knowledge of property inventory, location, amenities etc.
QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED Proficiency in Microsoft Office Suite
Strong organizational skills
Excellent communication skills, both verbal and written
Valid driver's license with good driving record and 3+ years driving experience - will be operating company vehicles
Ability to work independently and as a team
Outstanding customer service
Ability effectively prioritize and execute tasks in a fast-paced environment
Ability to lift 25 lbs. and be active up to 80% of the workday
DESIRED Experience in hospitality, property management, and/or hotels
POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position , and the hours are subject to change and will vary based on occupancy, arrivals, and departures. Due to the nature of the job, the Team Member is required to be flexible with his/her hours. Weekends and holidays are busy and generally required and considered working days with guest arrivals and departures. Guests can arrive at unpredictable times, and the Team Member should always be available in case of emergency, which includes evenings and on-call hours. Exact daily schedules may vary and will be subject to change.
