Full job description Job Title:
Fraud Specialist Location:
AZ - Chandler 3075 What you'll do:
The Support Specialist will collaborate with customers, educating them on how to reduce the risk of fraud that could negatively impact their business and result in monetary loss to customers and the bank. The Support Specialist will collaborate with impacted customers, AAB Operations and Sales to track, report, and manage a fraud incident and assist with any monetary recovery, if applicable. They will also assist customers with fraud mitigation software integration and promote the use of fraud monitoring systems by improving customer's knowledge of fraud risk, identifying control gaps, and directing customers to change their internal processes to effectively mitigate loss. They will also be responsible to educate customers on fraud trends and best practices. What we are looking for:
Conducts business environment reviews, under the direction of the manager, to outline the customer's current state as it relates to risk and insurance protection and educate our clients on the importance of understanding and mitigating fraud risk. Support usage, adoption, and training of products/systems to control risk through a structured process of direct client communication, analysis, and training. Track and document current ongoing fraud recovery process for clients and senior management. Collaborate with customers and Bankers to evaluate incoming fraud alerts and escalate cases to management, when needed. Performs defined process steps including preparing necessary documents. Conducts a post-process survey/follow-up and monitoring to ensure adoption and provides a brief overview of the engagement and objectives achieved. Stay abreast of fraud trends across the line of business. Ability to complete assigned duties within daily deadlines, both efficiently, timely and with minimal supervision to meet KPIs and SLAs. Collaborates with manager, bankers and/or AAB leaders to identify gaps in bank procedures. Schedule, coordinate, and moderate any required customer calls and training. Actively support AAB Ops procedures, staying focused on process improvement initiatives to ensure alignment with what is communicated to customers and the daily experience of our clients once they transition to a Relationship Banker. Use available systems and tracking tools to remain organized, ensure completion of all processes, and deliver exceptional client experience. What you need to have:
Bachelor's degree (BA) and 1 or more years related experience or 3 or more years related industry experience. Experience delivering training through various modalities. Intermediate level knowledge of general banking, including an understanding of bank products, services, regulations, policies, and procedures, with an emphasis in treasury and/or HOA administration. Strong oral and written communication skills. Ability to convey ideas and thoughts with clarity, confidence, and respectfulness. Strong problem solving/process improvement skills and ability. Must be able to work well in team environment, as well as independently. Experience with Check/Wire/ACH Fraud alerts, alarm systems, and access control systems preferred. Must be flexible and adapt quickly to change. Proficiency with MS Office suite. Benefits you'll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email
or call . When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation
