Description: Field incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner - Issue Returned Material Authorizations and track RMA activity within the ACS facility as necessary - Conduct the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers' specific models - Use the company's Materials Resource Planning (MRP) system to generate quotes for every parts order - Follow up on all open quotes to pursue potential parts sales, and record reasons for unconverted quotes - Provide answers to simple technical questions from customers regarding ACS's products & parts - Use telemarketing and other marketing techniques to support departmental Parts Marketing Programs in an effort to grow the parts business - Provide departmental backup as required and support all department goals - Other duties as required Skills: Data entry, Customer service, Clerical, Order entry, Typing, Data, Microsoft excel, Microsoft office, Administrative support, Computer skills, Detail, Administration, Logistics, Inventory, Sap, Outlook, Excel data entry, Invoicing, Email Top Skills Details: Data entry,Customer service,Clerical,Order entry,Typing,Data,Microsoft excel,Microsoft office,Administrative support,Computer skills,Detail,Administration,Logistics,Inventory Additional Skills & Qualifications: Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred - 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program - 1-3 years of experience processing parts orders and RMA's - Experience with reading and analyzing engineering bills of material - Experience with computer MRP/ERP programs - Experience working directly with customers - Experience developing and maintaining positive customer relationships - Knowledge of basic computer programs and familiarity with Microsoft Office products - Excellent verbal and written communication skills - Follow all company guidelines and policies - Represent the company in a professional and positive manner at all times - Knowledge of plastics industry and related process control equipment - Telemarketing and other marketing experience to support departmental Parts Marketing Programs in an effort to grow the parts business About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.
