Customer Support Specialist - Work From Home

Job Description:

Ashland is seeking a passionate and reliable Customer Support Specialist to join our team. This is a full-time, entry-level position that allows for remote work from home in Los Angeles, California. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with account management, order processing, and product information- Troubleshoot and resolve customer issues effectively and efficiently- Collaborate with other team members to ensure customer satisfaction and retention- Provide feedback to improve processes and enhance the overall customer experience- Maintain accurate records of customer interactions and transactions

Requirements:- Strong communication skills and the ability to actively listen to customers' needs- Excellent time management skills and the ability to prioritize tasks effectively- Strategic planning skills to anticipate customer needs and provide proactive solutions- A positive attitude and a genuine passion for helping others- Ability to work independently in a remote work environment- High school diploma or equivalent- Proficiency in Microsoft Office and CRM software

Benefits:- Paid sick leave- Company transportation for onsite visits as needed- Vision insurance coverage

Working Environment:At Ashland, we strive for success in a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and continuous improvement. As a Customer Support Specialist, you will have the opportunity to make a difference and grow with our dynamic team.

Deadline to apply: May 16, 2024

Equal Opportunity Statement:Ashland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.