Customer Support Specialist

At Branded Logistics in Fort Collins, CO, we are seeking a dedicated Customer Support Specialist to join our team. As a pivotal member of our customer service department, you will be instrumental in providing top-notch support to our valued clients. Your role will involve resolving inquiries efficiently, ensuring customer satisfaction, and upholding our company's reputation for stellar service. With a competitive hourly salary of $16, this position offers an exciting opportunity to engage with customers, showcase your problem-solving skills, and contribute to our commitment to excellence. If you thrive in a fast-paced environment, possess exceptional communication abilities, and enjoy helping others, we welcome you to apply and be part of our Branded Logistics family.Responsibilities:Provide timely and accurate responses to customer inquiries via phone, email, and chat.Ensure customer satisfaction by addressing and resolving issues in a professional and efficient manner.Maintain detailed records of customer interactions and transactions.Collaborate with other team members to identify and implement process improvements for better customer service.Assist in training new customer support team members on company policies and procedures.Qualifications:Customer Service ExperienceUS Work AuthorizationMicrosoft Office Skills (Determined by an Assessment)Education LevelStrong communication skillsAbout Company:WE ARE a high-caliber, rapidly growing company that thrives on being different and innovative. We work hard, play harder, and strive for excellence in anything we do. We are Branded Logistics and Team FAN BRANDER.FAN BRANDER is a trusted brand partner that provides licensed products and designs to loyal fans in search of quality goods. Based in Fort Collins, Colorado, FanBrander combines the quality products of companies like CORKCICLE, BRUMATE, OTTERBOX, VICTROLA, MOPHIE, AND INCIPIO, with the passion for sports exhibited by fans of the NFL, NCAA, NBA, MLB, and MLS. Our tremendous offering includes great products for on-the-go sports fans committed to their teams.