Job Description:
General Dynamics is seeking a motivated and hardworking individual to join our team as a Customer Support Representative in San Diego, California. This is a part-time, entry-level position that allows you to work from the comfort of your own home. No prior experience is required, making it an excellent opportunity for those looking to start their career in customer support.
Responsibilities:1. Provide exceptional customer support via phone, email, and chat channels.2. Assist customers with inquiries, troubleshooting, and issue resolution.3. Document and track customer interactions in the company's CRM system.4. Collaborate with other team members to ensure a seamless customer experience.5. Identify and escalate priority issues to the appropriate departments.6. Stay up-to-date on product knowledge and company policies.
Requirements:1. Strong communication skills and a customer-centric attitude.2. Ability to work independently and collaboratively in a remote environment.3. Analytical mindset and problem-solving skills.4. Leadership qualities to take charge of customer issues and deliver solutions effectively.5. Proficient in basic computer applications and software.6. Must have a reliable internet connection and a quiet workspace to work from.
Personality Traits:- Hardworking: Willing to put in the effort to deliver exceptional customer support.- Driven: Motivated to succeed and exceed customer expectations.
Soft Skills:- Analysis: Ability to analyze customer inquiries and provide effective solutions.- Leadership: Capable of taking charge of customer issues and guiding them to resolution.
Benefits:- Profit sharing opportunities to reward your hard work and dedication.- Free accommodation provided for employees who may need to travel for training or meetings.- Free food options available for employees working remotely.
Working Environment:Our company culture encourages autonomy and independence, trusting employees to excel in their roles. You will have the support and resources necessary to succeed in your position.
Deadline to Apply:Please submit your application by May 24, 2024, to be considered for this position.
Equal Opportunity Statement:General Dynamics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating an inclusive and diverse work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
