Customer Support Representative

Job Description:Campbell Soup is seeking a motivated and customer-oriented individual to join our team as a Customer Support Representative in Fort Worth, Texas. As an Associate level position, the ideal candidate should have at least 2 years of experience in customer service or a related field.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with product information, orders, and returns- Troubleshoot and resolve customer issues with patience and empathy- Collaborate with other departments to ensure customer satisfaction- Document and maintain accurate records of customer interactions- Identify and escalate priority issues to the appropriate team members- Meet and exceed customer service goals and targets

Requirements:- Excellent communication skills, both written and verbal- Ability to work well under pressure and handle challenging situations with a positive attitude- Strong problem-solving skills and attention to detail- Driven and resourceful mindset with a passion for helping others- Ability to conduct thorough research and persuasion skills- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits:- Driven- Resourceful

Soft Skills:- Persuasion- Research

Benefits:- Free accommodation- Dental insurance- Remote work flexibility

Working Environment:At Campbell Soup, employees flourish in a culture that embraces change and responds resiliently. We value diversity, inclusion, and innovation, and encourage our team members to bring their unique perspectives and ideas to the table.

Equal Opportunity Statement:Campbell Soup is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.