Become a topperforming Customer Support Professional.
Our company is seeking over 10 agents. Our agents choose from many possible positions where they provide support to customers from the comfort of their homes.
Some of our clients include:
Cruise Lines
Roadside Assistance
Leading DIY Store
Bookkeeping Software Support
Medical Transportation Support
And MORE
If you are a true professional with relatable personalities and a "bendoverbackward for you" mentality we want to hear from you!
If you are looking for a familyoriented workfromhome environment with an established company that has been providing positions for years then this is the place for you.
We can offer you flexible hours 100% autonomy all in the comfort of your home.
The starting pay for our agents is $11$15/hour (based on your selected client). The earning potential is between $25000$40000 per year.
We also include bonuses/incentives based on performance hours worked and customer satisfaction.
All hours/shifts are available (Days Evenings Nights and weekends) from which you set your own schedule to work. The earning potential is between $25000$40000 per year
Requirements
Call Center Representative Requirements
Participating in certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer and/or phone to answer inbound phone calls video calls and/or live chats to provide awesome customer service
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers needs; clarify their information; research their issues; they provide solutions and/or alternatives to solve their problemsSeize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Strong phone and verbal communication skills plus active listening skills
Empathetic customer focus flexibility to manage many different personality types
Ability to multitask set priorities and manage time effectively
Responsibilities:
Participating in certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer and phone to answer inbound phone calls video calls and/or live chats to provide awesome customer service
Committing to and following through on working a minimum number of hours per week
Being accountable in all areas of work with us
Requirements Computer/Office Requirements
1. Laptop or Desktop Computer
2. Computer Monitor (15" or higher).
3. Computer Hard Drive with only the following Operating Systems: Windows 10 or Windows 11.
4. Computer Hard Drive with 1 or more GHz dualcore processor and a memory of 8 GB RAM or more.
5. Computer Keyboard and Mouse
6. HardWired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider) (required for a few clients)
7. Hardwired Broadband Internet Service via DSL Cable or Fiber Optic with an internet connection: minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher.
8. Internet Software: Chrome
9. Noise canceling headset with microphone (Brands: Logitech Plantronics or Microsoft)
**Some items are not needed at the time of application**
Computer/Office Requirements Laptop or Desktop Computer Computer Monitor (15 " or higher). Computer Hard Drive with only the following Operating Systems: Windows 10 or Windows 11. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 8 GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider) (required for a few clients) Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher. Internet Software: Chrome Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft) **Some items are not needed at the time of application**
