We are hiring a remarkable Call center representative to join our exceptional team at US Tech Solutions Private Limited in Columbia, SC.
Growing your career as a Full Time Call center representative is an incredible opportunity to develop vital skills.
If you are strong in decision-making, analysis and have the right personality for the job, then apply for the position of Call center representative at US Tech Solutions Private Limited today!
Job Title: Call Center Representative Location: 4101 Percival Road, Columbia, SC 29229 Duration: 3+ Months (Contract only) Job Description: · Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures.
Responsibilities: · 40% Responds to written and/or telephone inquiries according to desk procedures, ensuring that contract standards and objectives for timeliness, productivity, and quality are met. Accurately documents inquiries. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.
· 40% Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards.
· 20% Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Experience: 1 year of experience in a claims/appeals processing, customer service, or other related support area OR Bachelor's Degree in lieu of work experience.
Skills: Required Skills and Abilities: Good verbal and written communication skills. Strong customer service skills. Good spelling, punctuation and grammar skills. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Required Software and Other Tools: Microsoft Office. Work Environment: Typical Office Environment.
Education: High School Diploma
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
Recruiter Details: Name: Nandita Tripathi
Email: View email address on jobs.institutedata.com Direct: View phone number on jobs.institutedata.com Internal Reference Id: 23-29235
Job Types: Contract, Full-time
Salary: $16.00 per hour
Schedule:
8 hour shift Ability to commute/relocate:
Columbia, SC: Reliably commute or planning to relocate before starting work (Required) Experience:
Call center: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person
Benefits of working as a Call center representative in Columbia, SC:
? Excellent Benefits Package
? Room for Advancement
? Competitive salary
