Job Description:
PayPal is seeking a dedicated and independent Customer Support Officer to work from home in San Diego, California. As a part-time Associate level position, the Customer Support Officer will be responsible for providing excellent customer service to PayPal users through various channels including phone, email, and chat. The ideal candidate should possess strong presentation and communication skills to effectively assist customers with any issues they may encounter.
Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner- Assist customers with account management, payment processing, and other related tasks- Educate customers on PayPal's products and services to enhance their overall experience- Document customer interactions and escalate complex issues to the appropriate department- Stay informed on industry trends and updates to better serve customers- Collaborate with team members to improve processes and achieve department goals
Requirements:- 4 years of customer service or related experience- Strong communication and presentation skills- Ability to work independently and handle multiple tasks simultaneously- Proficiency in Microsoft Office and other relevant software- High school diploma or equivalent required; Bachelor's degree preferred- Experience in the financial services industry is a plus
Personality traits:- Dedicated- Independent
Soft skills:- Presentation- Communication
Benefits:- Retirement plan- Gym membership- Free food
Working Environment:At PayPal, employees flourish in a culture that embraces change and responds resiliently. We value diversity and inclusion, creating a supportive environment where all team members can thrive.
Equal Opportunity Statement:PayPal is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is respected and valued. All qualified applicants will receive consideration for employment without regard to any protected status.
Deadline to apply: ********
Join PayPal's customer support team and help shape the future of online payments! Apply now to make a difference in the lives of millions of customers around the world.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
