Customer Support Officer - Remote Work

Job Description:

As a Customer Support Officer at Starbucks, you will play a key role in providing excellent customer service to our valued customers. This is a remote work position based in Columbus, Ohio. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for all customers. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer support.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints effectively and efficiently- Provide product information and assistance to customers- Ensure customer satisfaction and loyalty through exceptional service- Collaborate with other departments to address customer needs and concerns- Maintain accurate records of customer interactions and transactions- Stay up to date on product knowledge and company policies

Requirements:- Reliable and energetic personality traits- Strong planning and critical thinking skills- Excellent communication and interpersonal skills- Ability to work independently and in a team environment- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent required- Previous experience in customer support or related field preferred

Benefits:- Paid sick leave- Visa sponsorship- Dental insurance

Working Environment:At Starbucks, we encourage calculated risk-taking to drive innovation and progress. We value diversity and inclusion in our workplace and are committed to creating an equal opportunity environment for all employees.

Deadline to apply: May 6, 2024

Equal Opportunity Statement:Starbucks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.