Customer Support Officer

Job Description:

Siemens is currently looking for a part-time Customer Support Officer to join our team in Dallas, Texas. As an Associate Level Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Investigate and resolve customer issues, escalating to senior team members as needed.3. Maintain accurate records of customer interactions and transactions.4. Provide product information and technical support to customers.5. Collaborate with other departments to ensure a seamless customer experience.6. Proactively identify opportunities to improve customer service processes.

Requirements:1. Minimum of 3 years of experience in customer support or a related field.2. Energetic and passionate about providing exceptional customer service.3. Excellent time management and negotiation skills.4. Ability to work effectively in a fast-paced environment.5. Strong communication and problem-solving skills.6. Proficiency in Microsoft Office and CRM software.

Benefits:1. Profit sharing opportunities.2. Company-provided equipment.3. Paid Time Off (PTO) for part-time employees.

Working Environment:At Siemens, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where all employees can thrive.

Deadline to Apply:May 4, 2024

Equal Opportunity Statement:Siemens is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.