Job Description:
TIAA is seeking a Customer Support Associate to join our remote team in Indianapolis, Indiana. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to clients over the phone, email, and chat. This position requires a high level of energy, adaptability, creativity, and strategic planning skills to ensure the best possible customer experience.
Responsibilities:- Handle customer inquiries and provide accurate, timely, and professional responses- Resolve customer issues and complaints in a timely and proactive manner- Utilize creative problem-solving skills to address customer needs and concerns- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Identify opportunities for process improvements and provide feedback to management- Meet and exceed customer satisfaction goals and performance metrics- Stay up-to-date on product knowledge and industry trends to better serve customers
Requirements:- 3 years of experience in customer service or a related field- Energetic and adaptable personality traits- Strong creativity and strategic planning skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent (Bachelor's degree preferred)
Benefits:- Life insurance- Vision insurance- Relocation allowance
Working Environment:At TIAA, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We believe in fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success.
Deadline to Apply: May 6, 2024
Equal Opportunity Statement:TIAA is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
