Customer Support Assistant - Remote Work

Job Description:UGI is seeking a Customer Support Assistant to join our team on a part-time basis with remote work opportunities. As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients, assisting with inquiries, resolving issues, and ensuring customer satisfaction. This role requires a candidate with at least 3 years of experience in customer support and a strong understanding of customer service best practices.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Provide accurate information and guidance to customers regarding products, services, and policies- Address customer complaints and resolve issues effectively and efficiently- Collaborate with other team members to ensure a seamless customer experience- Maintain a positive attitude and uphold the company's commitment to customer satisfaction- Monitor customer feedback and escalate any recurring issues to management for review and improvement- Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements:- 3+ years of experience in customer support or a related field- Excellent communication skills, both verbal and written- Strong problem-solving abilities and the ability to think on your feet- Resilient attitude and ability to remain calm under pressure- Confident demeanor and the ability to handle difficult customers with professionalism- Ability to work effectively in a team environment- Strong analytical skills to assess customer needs and provide solutions accordingly

Personality Traits:- Resilient- Confident

Soft Skills:- Teamwork- Analysis

Benefits:- Free accommodation for remote workers- Company-provided equipment - Free food during working hours

Working Environment:At UGI, we encourage our employees to embrace a culture that challenges norms and encourages bold thinking. We value creativity, innovation, and collaboration in all aspects of our work.

Equal Opportunity Statement:UGI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.