Job Description:
Xerox is seeking a part-time Customer Success Representative to join our team in Fort Worth, Texas. As a Customer Success Representative, you will be responsible for ensuring our customers have a positive experience with our products and services. Your primary goal will be to build strong relationships with customers and help them achieve their desired outcomes.
Responsibilities:1. Serve as the main point of contact for customers, addressing any questions or concerns they may have.2. Proactively engage with customers to understand their needs and provide solutions tailored to their specific requirements.3. Collaborate with internal teams to ensure timely and effective resolution of customer issues.4. Monitor customer usage data and identify opportunities for upselling or cross-selling additional products and services.5. Develop and maintain a deep understanding of Xerox's product offerings to better assist customers.6. Track and report on customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).
Requirements:1. Bachelor's degree preferred.2. 3+ years of experience in customer service or a related field.3. Strong project management and strategic planning skills.4. Excellent communication and interpersonal skills.5. Ability to work in a fast-paced environment and adapt to change quickly.6. Confidence in dealing with customers and problem-solving.7. Adaptable personality and willingness to learn.8. Equal Opportunity Statement: Xerox is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Benefits:1. Employee discounts on Xerox products.2. Training and professional development opportunities.3. Free accommodation for select Xerox events or business trips.
Working Environment:At Xerox, we pride ourselves on creating a flexible environment that adapts to change with speed and efficiency. We value collaboration, innovation, and continuous improvement, and we are looking for individuals who share these values to join our team.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to join a dynamic team at Xerox, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
