Job Description:
As a Customer Success Manager at Danaher in San Jose, California, you will be responsible for maintaining and growing relationships with our customers to ensure their satisfaction and success with our products and services. This role is part-time, with a mid-to-senior level of seniority and requires at least 8 years of experience in a related field.
Responsibilities:- Develop and implement strategies to onboard and support customers, ensuring they receive the maximum value from our products- Act as the main point of contact for customers, addressing their queries and issues in a timely and professional manner- Collaborate with sales and product teams to identify opportunities for upselling and cross-selling to existing customers- Analyze customer data and feedback to identify trends and opportunities for improvement- Lead customer success meetings and reviews to update stakeholders on progress and results- Provide training and guidance to customers on how to use our products effectively- Conduct regular research and market analysis to stay informed on industry trends and best practices
Requirements:- Previous experience in customer success or account management roles- Strong communication and interpersonal skills- Excellent organizational and time management abilities- Dedicated and motivated personality traits- Demonstrated leadership skills and ability to influence stakeholders- Proficiency in researching and analyzing data- Bachelor's degree in a related field preferred
Benefits:- Employee discounts on products and services- Travel and spending expenses covered- Medical coverage for employees and their families
Working Environment:At Danaher, we pride ourselves on fostering a flexible working environment that adapts to change with speed and efficiency. We encourage creativity, collaboration, and continuous learning to drive success for our employees and customers.
Deadline to Apply:Interested candidates should submit their applications by May 18, 2024.
Equal Opportunity Statement:Danaher is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
