Job Description:
Razorpay, a leading financial technology company, is seeking a Customer Success Associate to join our team in Columbus, Ohio. This is a part-time position with the opportunity to work remotely from the comfort of your own home. As a Customer Success Associate, you will be an integral part of our customer service team, ensuring that our clients have a seamless and positive experience using our products and services.
Responsibilities:- Provide exceptional customer service via phone, email, and live chat to address inquiries, resolve issues, and provide guidance on utilizing our products.- Build and cultivate strong relationships with customers to promote retention and loyalty.- Troubleshoot technical issues and escalate complex problems to the appropriate team for resolution.- Collaborate with the sales and product development teams to identify opportunities for upselling and enhancing customer satisfaction.- Develop a deep understanding of our products and services to effectively communicate their value to customers.- Track and analyze customer feedback to identify trends and areas for improvement.- Collaborate with cross-functional teams to implement customer-centric solutions and initiatives.
Requirements:- 2+ years of experience in a customer service or customer success role.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team in a fast-paced environment.- Strong problem-solving skills and a proactive approach to customer issues.- Adaptable and dedicated mindset with a willingness to learn and grow.- Creativity and a knack for innovative problem-solving.- Strong people management skills to handle challenging situations with grace and professionalism.
Benefits:- Paid overtime for additional hours worked beyond the standard part-time schedule.- Training and professional development opportunities to enhance your skills and advance your career.- Employee discounts on Razorpay products and services to enjoy the benefits of our offerings.
Working Environment:At Razorpay, we thrive in a culture that embraces change and responds resiliently to challenges. As a Customer Success Associate, you will be part of a dynamic team that values collaboration, innovation, and customer-centricity.
Equal Opportunity Statement:Razorpay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.
Deadline to Apply: May 15, 2024
If you possess the required skills and experience and are interested in joining our team as a Customer Success Associate, we encourage you to apply before the deadline. We look forward to welcoming a dedicated and adaptable individual who is passionate about delivering excellent customer service and driving customer success at Razorpay.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
