Customer Service Specialist - Work From Home

Job Description:

We are looking for a Customer Service Specialist to join our team at WEC Energy Group. This is a part-time position that allows you to work from the comfort of your own home in Chicago, Illinois. As an entry-level position, no prior experience is required, but we are seeking individuals who are adaptable and hardworking.

Responsibilities:- Respond to customer inquiries via phone, email, or chat in a timely and professional manner- Provide solutions to customer problems and ensure customer satisfaction- Process customer orders, returns, and exchanges- Keep accurate records of customer interactions and transactions- Collaborate with other team members to provide excellent customer service- Use critical thinking and decision-making skills to solve complex issues- Meet and exceed customer service goals and objectives- Continuously learn about our products and services to better assist customers

Requirements:- High school diploma or equivalent- Excellent communication skills, both verbal and written- Ability to work independently and in a team setting- Strong problem-solving skills- Ability to think critically and make decisions quickly- Proficiency in Microsoft Office applications- Reliable high-speed internet connection- Comfortable using company-provided equipment for work- Willingness to work flexible hours and occasional weekends

Benefits:- Company-provided equipment for remote work- Paid overtime opportunities- Disability insurance coverage- Opportunities for career advancement within the company

Working Environment:At WEC Energy Group, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a supportive environment where your ideas are valued and your hard work is recognized.

Deadline to Apply:Please submit your application by June 1, 2024.

Equal Opportunity Statement:WEC Energy Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.