Online Customer Success Associate

Job Description:Huntington Ingalls Industries is seeking a dedicated and passionate Online Customer Success Associate to join our team in Chicago, Illinois. As an Entry Level position, the Online Customer Success Associate will be responsible for providing exceptional customer support and ensuring customer satisfaction in the online space. This part-time role requires at least 1 year of experience in a customer-facing role.

Responsibilities:- Engage with customers through various online channels, including email, chat, and social media, to address inquiries and concerns- Provide product information, troubleshoot technical issues, and offer solutions to customers' problems- Monitor customer feedback and identify trends to improve the overall customer experience- Collaborate with cross-functional teams to escalate and resolve complex customer issues- Assist in the development and implementation of customer success strategies to drive customer retention and loyalty

Requirements:- Bachelor's degree in Business, Communications, or a related field- Excellent communication skills, both written and verbal- Strong critical thinking and problem-solving abilities- Ability to multitask, prioritize workload, and meet deadlines- Experience working with customer relationship management (CRM) systems is a plus

Personality Traits:- Passionate about delivering exceptional customer service- Dedicated to helping customers achieve their goals

Soft Skills:- Critical thinking to analyze situations and make informed decisions- Planning to effectively manage time and resources

Benefits:- Remote work flexibility- Company-provided equipment- Travel and spending expenses covered for work-related trips

Working Environment:At Huntington Ingalls Industries, we believe in aligning our work with a greater purpose. As an Online Customer Success Associate, you will have the opportunity to contribute to a meaningful mission that impacts our customers in a positive way.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:Huntington Ingalls Industries is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.