Job Description
Job Description
At Otterbein, you are not an "employee." You are a
partner in caring
because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.
Overview:
The
Otterbein SeniorLife
Customer Service Specialist
will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.
Key Responsibilities:
Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
Act as key support to elder and team through the internal admission process.
Facilitate flow of information regarding new admissions and census changes between departments.
Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
Ensure "Room readiness" for admissions – manage First Impressions; create welcome package
Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
Facilitate the gathering of report information for long-term new Admissions
Ensure completion of Patient Inventory assessment
Education: High School diploma/GED required.
Prefer Associates or Bachelors Degree
Experience and Qualifications:
Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
Critical thinking skills
Must be able to prioritize/multi task
Good at building relationships
BENEFITS*
Medical insurance with free virtual doctor visits
Pharmacy Benefits
Vision and dental insurance
Paid Time off that accrues immediately
Paid Holidays
Life insurance
Retirements Savings with a 401(k) or 403(b) with company match
Get access to 50% of your wages before pay day through PayActiv
Employee sponsored fund for employees in need
Employee Assistance Program (EAP)
Tuition Assistance
*Some benefits are based on hours worked
Apply today and begin a meaningful career as a
Customer Service Specialist
at Otterbein!
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