Customer Service Specialist

Job Description: Wine & Spirits Enthusiast: Be the Customer Service Star at Specialty Cellars
Intro & Specialty Cellars Culture:
Looking for a career where you can combine your passion for wine and spirits with exceptional customer service? Join our fun & collaborative team at Specialty Cellars, a national importer & California distributor. As a Customer Service Associate, you'll play a key role in ensuring our customers have a fantastic experience, contributing directly to our continued growth & success.
Why this role matters: You'll be the friendly face (or voice) our customers & sales team relies on, building relationships & ensuring their needs are met.
Key Duties:
•  Process customer orders, communicate status updates, & resolve any issues.
•  Answer phone calls, confirm order details within time constraints, & support the sales team.
•  Generate invoices, manage accounts receivable, & ensure accurate record keeping.
•  Coordinate with the warehouse & carriers to schedule deliveries.
•  Process customer payments, maintain accounts, & follow up on outstanding balances.
•  Generate sales, commission, & A/R reports & manage administrative tasks (filing, claims processing for deliveries).
Qualifications & Skills:
•  Passion for the wine & spirits industry (a plus!)
•  Strong customer service focus with a commitment to building positive relationships.
•  Excellent communication, time management, & organizational skills.
•  Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and QuickBooks.
•  Ability to think creatively, work independently, solve problems, & anticipate needs.
•  Self-motivated with a high level of accountability and a dedication to accuracy.
Ready to join our team? We offer a competitive salary, a fun and supportive work environment, & opportunities for growth within a thriving company.
Apply Now! Submit your resume and cover letter to
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