Customer Service Specialist

As a Customer Service Specialist at SAP in Austin, Texas, you will be responsible for providing exceptional customer service and support to clients. Your main responsibilities will include:

- Handling customer inquiries and issues promptly and professionally via phone, email, and chat- Resolving customer complaints and escalations in a timely manner- Collaborating with internal teams to ensure seamless customer experience- Identifying opportunities for process improvements to enhance customer satisfaction- Maintaining accurate customer records and reports

To excel in this role, you must be motivated and resourceful, with exceptional emotional intelligence and people management skills. You should have at least 1 year of experience in a customer service or related role.

In return, SAP offers benefits such as free accommodation, training & professional development opportunities, and remote work flexibility. We strive for a harmonious workplace where collaboration and respect prevail.

If you are passionate about delivering outstanding customer service and are looking for an opportunity to grow in a dynamic environment, we encourage you to apply by the deadline of May 6, 2024.

Equal opportunity statement: SAP is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.