Customer Service Representative

Job summary
Resolves customer inquiries, comments, and concernsEngages with customers in a confident and compelling mannerStrives to resolve customer concerns in a single interaction
Job seniority: entry level
Responsibilities
• Engages with customers in a confident and compelling manner• Strives to resolve customer concerns in a single interaction• Responds to a diverse set of customers with confidence• Works independently and utilizes knowledge center• Exceeds results for internal adherence, efficiency, and inquiry timeliness• Resolves standard and frequently non-routine customer inquiries with limited escalation• Performs other assigned duties
Requirements
• High School Diploma/ GED required• 1-3 years experience in customer service or call center environment• No preferred education or experience• No required or preferred licenses or certifications
Key Skills Needed
• In-depth product knowledge• Superior listening skills• Efficient multitasking• Effective questioning techniques• Ability to learn and apply training competencies