Customer Service Manager

Job Description:

General Mills is seeking a reliable and confident Customer Service Manager to join our team in Philadelphia, Pennsylvania. As a mid-to-senior level position, we require a candidate with at least 8 years of experience in customer service management.

Responsibilities:- Develop and implement customer service policies and procedures- Train and manage a team of customer service representatives- Handle escalated customer inquiries and complaints- Monitor customer satisfaction levels and implement improvements as needed- Collaborate with other departments to ensure a seamless customer experience- Conduct research to identify trends and make strategic recommendations- Oversee performance metrics and KPIs to drive improvements in customer service

Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in people management- Strong research and analytical skills- Excellent communication and interpersonal skills- Ability to work effectively under pressure and meet deadlines

Personality traits: reliable, confidentSoft skills: people management, research

Benefits:- Paid Time Off (PTO)- Joining Bonus- Free food

Working Environment:At General Mills, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Service Manager, you will have the opportunity to be a part of these meaningful projects and make a positive impact on the world around you.

Deadline to apply: May 29, 2024

Equal Opportunity Statement:General Mills is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace and strive to create a welcoming environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.