Customer Results Representative

Wellnessmart is a leading provider of pre-employment testing services with over 50 retail locations across the US. Wellnessmart combines high clinical accuracy, rapid turnaround, and friendly service to deliver best in class pre-employment testing across the country.Our services include drug screening, tuberculosis testing, physical assessments, titer testing and more. We also provide non-clinical tests such as fingerprinting and background checks.
Job Description: We are seeking a skilled Clinical Results Representative to offer quality control of patient medical results, provide support to clinical staff, track patient results, answer inbound/outbound calls, schedule appointments, and maintain overall quality of patient/client communications.
Key Responsibilities:
Maintain quality assurance control, client orders, and ensure valid information is provided to Clients. Take inbound/outbound calls and communicate with Client/Patient via text/email. Schedule patient appointments as needed. Assist clinical staff with inquiries and troubleshooting requests. Upload and send results to Clients/Patients. Provide Clients/Patients with up to date status on each order. Follow-up with outside vendors for clinical results. Qualifications:
Bachelor's degree is a plus. Proven experience in a customer service setting. Healthcare is a plus. Strong customer service skills. Enjoy working as a team. Excellent analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Capability to work individually in a repetitive environment. Ability to navigate various programs/softwares. Open to taking on new projects from time-to-time. Benefits:
Health insurance Unlimited time-off requests Flexible schedule Employee assistance program Employee cell phone program Schedule:
8 hour shifts Day shift Monday to Friday and rotating Saturdays 2-3 Saturday rotating Saturday shifts/month Work Location:
In-office (Long Beach, CA)